Virtual queue with a QR code
Customers scan, join the line from their phone, and wait anywhere. No app to install, no hardware to buy.
Available on the Pro and Scale plans.
How a QR code waitlist works
Four steps, from the door to the counter.
- 1
Post a QR code
Download the QR code for your location from the console and print it for your entrance.
- 2
Customers join
They scan it, pick a service, and enter their name and phone number. No app, no account.
- 3
They wait anywhere
Their ticket page shows how many people are ahead. They can wait in the car or grab a coffee.
- 4
You call them in
When an operator calls the next ticket, the customer gets a Telegram message to come in.
What your customers see
Everything happens in the phone's browser. Illustrative screens.
Text message (SMS) alerts are coming soon.
A virtual waiting line for your business
Works on its own or alongside a ticket kiosk and TV displays.
One line for walk-ins and online customers
Tickets from the QR code and from your on-site kiosk go into the same queue, in order.
A QR code for every location
Download it as an image from the console and print it at any size: door, counter or flyer.
Call from any device
Operators call the next customer from a phone, tablet or computer. No special hardware.
Wait times up front
Before joining, customers see how many people are waiting, plus an estimate if you set an average service time.
Heads-up before their turn
Customers get a Telegram message as their turn gets close, so they are back in time.
Contact details are not kept
Customer names and phone numbers are deleted once they have been served.
Made for walk-in businesses
- Barbershops & salons
- Auto repair shops
- Walk-in clinics
- Service desks
- Pharmacies
- Events & registration
- University offices
Virtual queue FAQ
Do customers need to download an app?
No. Customers join the line in their phone's browser after scanning the QR code. To get a message when it's their turn, they connect Telegram. Text message (SMS) alerts are coming soon.
How do customers know it's their turn?
Their ticket page shows how many people are ahead of them. With Telegram connected, they also get a message as their turn approaches and when they are called.
Can walk-in and online customers share one line?
Yes. Tickets from the QR code and from an on-site ticket kiosk go into the same queue, and operators call them in order.
What do I need to set it up?
A ritm account on the Pro or Scale plan and a printer. Create a location and a queue, download the QR code from the console and post it at your entrance. Operators call customers from any phone, tablet or computer.
How much does a virtual queue cost?
Remote queue is included in the Pro plan ($49/month) and the Scale plan ($149/month). The Free plan covers on-site queues with a ticket kiosk and displays. Early partners get Pro free for 3 months.
What information do customers enter?
Their name and phone number. Contact details are deleted once the customer has been served.
Compare plans on the pricing page.
Get Pro free for 3 months
We're looking for the first 20 businesses that will use ritm in real lines and tell us what to improve.
- Pro plan free for 3 months
- Personal setup call with the team
- Direct line to us: your feedback shapes the roadmap
or write to admin@appricos.com. Limited to the first 20 businesses.