Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the ritm queue management platform ("Service") operated by DOO "Appricos", a limited liability company registered in Montenegro ("Appricos", "ritm", "we", "us", or "our"). By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

• "Service" — the ritm web-based queue management platform, including all features, APIs, and subdomains (ritm.cloud, app.ritm.cloud, console.ritm.cloud).
• "Operator" — a business or individual who registers for an account and uses the Service to manage queues at their location(s).
• "End User" — a visitor or customer of the Operator who interacts with a queue managed through the Service.
• "Plan" — a subscription tier (Free or Pro) that determines the features and limits available to the Operator.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement on behalf of yourself or your organisation. By using the Service, you represent that you meet these requirements. If you are accepting these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation.

3. Account Registration and Security

You must provide accurate, current, and complete information when registering. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at legal@appricos.com if you suspect any unauthorised access to your account. We are not liable for any loss or damage arising from unauthorised use of your account credentials.

4. The Service

ritm is a browser-based queue management system. No hardware installation is required. The Service enables Operators to configure queues, manage service counters, display queue status on any screen, and — on paid plans — allow End Users to join a queue remotely.

For in-person (live) queues, End Users interact anonymously through ticket numbers. For remote queues, End Users may voluntarily submit contact information to receive position notifications; this data is deleted permanently once the End User has been served. See our Privacy Policy for details.

5. Acceptable Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in violation of any applicable local, national, or international law or regulation
• Attempt to gain unauthorised access to any part of the Service or its underlying infrastructure
• Introduce malicious code, viruses, or any software intended to disrupt, damage, or gain unauthorised access to the Service
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Resell, sublicense, or otherwise make the Service available to third parties without our prior written consent
• Use the Service to collect, store, or process personal data of End Users beyond what is strictly necessary for queue management, or in violation of applicable data protection laws
• Impersonate any person or entity or falsely represent your affiliation with any person or entity

6. Plans and Billing

The Service is available under a Free plan and a paid Pro plan. Plan features and limits are described at ritm.cloud/#pricing and may be updated from time to time.

Paid subscriptions are processed by Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record for all transactions. When you purchase a Pro subscription, you enter into a purchase agreement with Paddle, and Paddle's own terms and privacy policy apply to the payment transaction. Paddle handles billing, invoicing, VAT calculation, and tax remittance on our behalf.

Subscription fees are charged monthly in advance in US dollars. Prices displayed are inclusive of applicable taxes where Paddle is required to collect them.

We reserve the right to change plan pricing. We will give you at least 30 days' written notice before a price change takes effect. If you do not cancel before the new price applies, continued use constitutes acceptance of the revised pricing.

7. Free Plan

The Free plan is provided at no charge and with no time limit, at our sole discretion. We reserve the right to modify the features included in the Free plan, impose usage limits, or discontinue the Free plan at any time with reasonable prior notice.

8. Cancellation and Refunds

You may cancel your Pro subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you will retain access to Pro features until that date. We do not provide refunds for partial billing periods.

Refund requests arising from billing errors or exceptional circumstances are handled by Paddle in accordance with their refund policy. To request a refund, contact us at legal@appricos.com and we will liaise with Paddle on your behalf.

For full details on refund eligibility, timelines, and the request process, see our Refund Policy.

If you are an individual consumer in the European Union, you may have a statutory right to withdraw from a subscription contract within 14 days of purchase. By activating a paid plan and gaining immediate access to the Service, you expressly consent to the immediate performance of the contract and acknowledge that your right of withdrawal is waived upon activation, to the extent permitted by applicable law.

9. Operator Responsibilities

As an Operator, you are solely responsible for:

• Ensuring your use of the Service complies with all laws applicable to your business and jurisdiction, including data protection, consumer protection, and accessibility laws
• Acting as the data controller for any personal data of your End Users processed through the Service, and informing your End Users how their data is used
• Obtaining any necessary consents from End Users before collecting their contact information via the Remote Queue feature
• The accuracy and legality of any content, announcements, or information you display through the Service
• Maintaining appropriate security of your account and the devices on which the Service is used

10. Intellectual Property

The Service, including its software, design, trademarks, and all associated content, is owned by DOO "Appricos" and is protected by applicable intellectual property laws. These Terms do not transfer any ownership rights to you.

You retain full ownership of any data you input into the Service (such as queue names, location settings, and operator configurations). By using the Service, you grant us a limited, non-exclusive licence to store and process that data solely to provide the Service to you. We do not claim any ownership over your data.

11. Service Availability

We aim to provide a reliable and highly available Service, but we do not guarantee uninterrupted or error-free operation. The Service is provided on an "as available" basis. We will endeavour to notify Operators in advance of scheduled maintenance that may affect availability.

We are not liable for any loss or damage resulting from downtime, interruptions, or errors in the Service, whether or not caused by factors within our control.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the Service will meet your requirements or that it will be secure, uninterrupted, timely, or free from errors.

13. Limitation of Liability

To the maximum extent permitted by applicable law, DOO "Appricos" and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, revenue, data, goodwill, or business opportunities — arising from or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the total amount you paid to us (via Paddle) in the twelve (12) months immediately preceding the event giving rise to the claim. If you are on a Free plan, our total liability shall not exceed EUR 100.

Nothing in these Terms excludes or limits our liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless DOO "Appricos" and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to your use of the Service, your violation of these Terms, or your violation of any third-party rights.

15. Termination

You may terminate your account at any time by cancelling your subscription (if applicable) and deleting your account from the account settings.

We may suspend or permanently terminate your access to the Service, with or without prior notice, if:

• You materially breach these Terms
• We are required to do so by law or a competent authority
• We reasonably believe your use of the Service poses a risk to other users, the Service, or third parties

Upon termination, your right to use the Service ceases immediately. Data retention and deletion following termination is described in our Privacy Policy.

16. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Montenegro, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Podgorica, Montenegro, except where mandatory consumer protection laws of your country of residence grant you the right to bring proceedings in your local courts.

17. Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify Operators by email at least 14 days before the changes take effect. The updated Terms will also be posted on this page with a revised effective date. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service before the effective date.

18. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and DOO "Appricos" regarding the Service and supersede all prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.

No waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

19. Contact

For questions or concerns about these Terms, please contact us: